Return Policy
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Return Policy

At Dustgo, we are committed to ensuring your satisfaction with our products. Our Return Policy is designed to provide you with a clear understanding of the procedures and guidelines for returning items purchased on our website.

Eligibility for Returns

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Returns are generally accepted within [number of days] days from the date of purchase.

Initiate a Return

To initiate a return, please contact our customer service team at [contact email/phone number]. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the process and provide you with any necessary instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.

Refund Process

Once we receive the returned item and inspect its condition, we will process your refund. Refunds are typically issued to the original payment method. Please allow [number of days] days for the refund to be reflected in your account.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable on our website.