Return & Refund Policy

Return Policy

At DUSTGO, we are committed to providing our customers with high-quality automotive products and services. We understand that there may be instances where you need to return a product or request a refund. Please review our return policy carefully to ensure a smooth and hassle-free experience.

1. Eligibility for Returns:

  • You are eligible to return a product or request a refund if you have purchased it directly from our website (www.dustgo.in)
  • Returns are accepted within 7 days after delivery of shipment.

2. Items that can be Returned:

  • Unopened and unused products in their original packaging.
  • Products with manufacturing defects or damage incurred during shipping.

3. Items that cannot be Returned:

  • Products that have been used or opened.
  • Products without original packaging or missing parts.


4. Return Process:

To initiate a return, follow these steps:

  • Contact our customer support team at contact@dustgo.in or 77430 06520 to request a return authorization. or website chat support.
  • Provide the following information when contacting us:
  • Order number
  • Product description
  • Reason for the return


5. Return Shipping:

  • If the return is due to a manufacturing defect or damage during shipping, DUSTGO Auto Care will provide a pre-paid return shipping label.
  • If the return is for any other reason, the customer is responsible for return shipping costs.
  • Please securely package the product to prevent damage during return shipping.

6. Inspection and Refund:

  • Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
  • If the return is approved, we will process the refund to the original payment method within 2 business days.


7. Refund Options:

Refunds will be issued in the same form as the original payment.
If the original payment method is unavailable, refunds will be issued in the form of store credit.


8. Exchanges:

We do not offer direct product exchanges. If you wish to exchange a product, you must return the original product as described in this policy and place a new order for the desired product.


9. Contact Information:

If you have any questions or concerns regarding our return policy, please contact our customer support team at contact@dustgo.in or 77430 06520.

DUSTGO reserves the right to modify or update this return policy at any time. Please check our website for the most current version of the policy before making a return.

We appreciate your business and look forward to providing you with top-quality automotive products and services. Thank you for choosing Dustgo.

 

Refund Policy

At DUSTGO, we strive to ensure the satisfaction of our customers with every purchase. Our refund policy is designed to provide clarity on the circumstances under which refunds can be issued. Please take a moment to review our refund policy below.

1. Eligibility for Refunds:

  • You are eligible for a refund if you have made a purchase directly from our website www.dustgo.in
  • Refund requests are considered under the following circumstances:

2. Valid Reasons for Refunds:

  • We offer refunds in the following situations:

a. Shipment Damage in transit:

  • If you shipment got damaged while in transit and have not yet delivered to you, we will provide a full refund or send a replacement product, per your preference.

b. Order Cancellation:

  • If you decide to cancel your order before it has been shipped, a full refund will be issued.

3. Refund Request Process:

To request a refund, please follow these steps:

  • Contact our customer support team at contact@dustgo.in or 77430 06520.
  • Provide the following information:
    • Order number
    • Product description
    • Reason for the refund request

4. Refund Processing:

  • Once your refund request is approved, we will process the refund to the original payment method within 2 business days.

5. Refund Options:

  • Refunds will be issued in the same form as the original payment.
  • If the original payment method is unavailable, refunds will be issued in the form of store credit.

6. Refund Exclusions:

Please note that refunds will not be granted under the following circumstances:

  • Change of mind or customer dissatisfaction with the product's performance.
  • Products that have been used, opened, or have missing components.

7. Exchanges:

  • We do not offer direct product exchanges. If you wish to exchange a product, you must follow the refund process for the original item and place a new order for the desired product.

8. Contact Information:

If you have any questions or need further clarification on our refund policy, please contact our customer support team at contact@dustgo.in or 77430 06520

DUSTGO reserves the right to modify or update this refund policy at any time. Please check our website for the most current version of the policy before requesting a refund.

We appreciate your business and are committed to ensuring your satisfaction with DUSTGO. Thank you for choosing us as your automotive care provider.