PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY WHEN USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Shipping:

All merchandise is shipped via either FedEx ,Bluedart/DHL or India Post OR ANY OTHER DELIVERY PARTNER. Delivery time ranges from 2 to 14 business days depending on where you live.

Payment has been credited from my bank, but i have not received order id and confirmation email. What do i do?

There is a possibility of link getting disconnected during returning from the bank after successful payment. In that case you will not be able to see the 'Digital Receipt' of the payment made since the website will not know the details of the transaction made. If this occurs, please send email at contact@dustgo.in with your transaction id. We will shortly receive the confirmation from the BANK through alternative backup channel and the receipt will be sent to your registered email id.

 Exactly when will my package be delivered?

Packages are delivered to residential addresses between 9:00 a.m. and 8:00 p.m. and to business addresses during their normal business hours Monday through Saturday.

Transit Times

Delivery time ranges from 2 to 14 business days depending on where you live.

How do I get a tracking number for my order?

If we have a valid e-mail address, you will be sent an e-mail shipping confirmation of orders shipped from our warehouse. If you have any questions regarding the shipment, please do email at contact@dustgo.in  

I don't want to sign for my package and still unsure as to why I have to. Can you please give an example?

DUSTGO ships the product to the consumer. The product is delivered and the Consumer is not home and Courier agency leaves at door without a signature.

Option 1 : Customer arrives home and the package is no longer on the doorstep.
Problem: ANGRY CUSTOMER, A new package has to be shipped out taking more time at a complete loss to DUSTGO and the customer.

Solution: Have qualified delivery partner deliver the package in person to your home or business and get your signature to assure the package was received in great shape and in a timely manner.

Order Confirmation

Customers need to verify the receipt of all items at the time their order is received. Any missing items must be reported to us within 7 days of receipt. This does not include any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise must be reported directly to us within 7 days of receipt.

Free Shipping Items - Items Labeled as "FREE SHIPPING" applies to items shipped only in India. Once you have placed your order a Customer Service Person will contact you with the shipping charges, If any applicable.

Please note: Shipping on oversized or heavy items may be higher based on weight. A customer service associate will contact you with an actual shipping rate quote if necessary. This may apply to 20ltr carboys etc.

Trademarks
All trademarks, service marks and trade names of DUSTGO, dustgo.in used in the site are trademarks or registered trademarks of DUSTGO or Dustgo Detailing Reengineered.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, DUSTGO disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. DUSTGO does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. DUSTGO does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
DUSTGO shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if DUSTGO has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a DUSTGO product is mistakenly listed at an incorrect price, DUSTGO reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. DUSTGO reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, DUSTGO shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by DUSTGO without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
DUSTGO may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to DUSTGO.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a DUSTGO or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
DUSTGO does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, DUSTGO is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, DUSTGO reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to DUSTGO in its sole discretion.


Third-Party Links
In an attempt to provide increased value to our visitors, DUSTGO may link to sites operated by third parties. However, even if the third party is affiliated with DUSTGO has no control over these linked sites, all of which have separate privacy and data collection practices, independent of DUSTGO. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, DUSTGO seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Returns/Exchanges

All returns have to be within 7 days of purchase, product unused. Shipping is the responsibility of customer and products are subjected to inspection before acceptance.

Please note: any returns require a Return Merchandise Authorization (RMA). No returns will be accepted without an RMA.